The gem about using a call answering service is that it frees up your time to focus on growing your business, while at the same time, giving a good impression with professional call handling; the service is geared to make your callers believe that our highly trained team is yours.

A truly valuable service for any business that considers calls important.

Why Do Business Owners Use A Call Answering Service?

A call answering service is critical to many small business owners for a number of varying reasons; some even depend on calls for sales, but to keep answering the phone can lead to low productivity.

Benefits Of A Telephone Answering Service

• Avoid loss of productivity; a call handling service either screens and diverts calls to you, or takes all your calls and sends messages to you immediately so that you can return the calls at a time that is convenient for you.
• Removes distractions so that you can focus on the task at hand.
• While you focus on business growth, you can also be assured that your calls are being handled with the highest degree of professionalism, so that no opportunity is missed, and no caller experiences frustration.
• Companies who use a call answering service give a good impression to their callers, because the caller views the message taker as part of the company’s team.
• No message is ever missed because the PA immediately emails it to you.
• Callers are handled with professionalism and care so that they do not experience frustration.
• A small business is able to get a professional call handler without the overheads (e.g. the cost of hiring someone and training them to handle your calls the way you want them handled).
• We can also screen your calls and divert them to you.
• The telephone number you use for calls gives your business prestige.
• Our call handlers are trained in the basics of your business so that they can answer common queries.
• If you are trying to build a UK presence, our London telephone number is ideal.

Whether you are a sole trader or a small business owner wanting to cut down on staffing costs, Clever Company Formation’s remote telephone answering service can take care of your business calls while you concentrate on growing your business.

Our professional call answering service combined with London telephone numbers will help impress your clients at a fraction of the cost of hiring a real London PA. Never worry about missing an important call or risk sending important customers to voicemail with our business telephone answering service.

Our team of UK based experts will be trained to know everything about your business so they can provide advice, information and support to your customers when they need it. All telephone calls will be answered professionally by a virtual receptionist in your company’s name so your callers won’t know they aren’t speaking with an in-house PA. Our business telephone answering service can also screen clients for you, and either divert the call to you or take a message.

You can tell us how you want us to greet your callers at the start and the end of the call so our team of call handlers can be trained to answer telephone calls on your behalf while sounding as if the call is being answered in your office by one of your own employees.

You can either choose to divert an existing telephone number owned by your company, or you can use one of our 0203 numbers. When someone gets in touch with your business, our team will answer the call, take down as much information as possible, and send the message details instantly to your email address. If you are waiting for an important call just let us know, and we can divert the caller directly to your phone or to one of your employees.

Our call answering service is provided between 9:00am – 5:00pm Monday to Friday and includes unlimited calls. All telephone calls will be answered straight away by a trained operative – we do not put customers on hold. Any out of hours calls received will go to a private voicemail with a message that you can personalise. These answer phone messages will be automatically sent to you by email.

Business Telephone Answering Service Frequently Asked Questions

Why do I need a call answering service?

Our call answering service will help you to free up time usually spent answering calls and taking messages, allowing you to focus on running your business.

By signing up to our business telephone answering service you can make sure you never miss another important call and do not have to send calls to answer phone when you are away from your desk.

Outsourcing your business calls also saves you money on hiring a full-time PA or receptionist and makes your company look bigger and more professional.

How will my telephone messages be sent to me?

Our expert call handlers will take down the name, telephone number and a message from every caller and all details will be emailed to you or a nominated colleague instantly.

Is there a set-up fee?

No. Our business telephone answering service does not include a set-up fee, just a set monthly cost based on the average number of telephone calls received.

Can I use my own telephone number?

Yes. You can either divert an existing telephone number that you own to us or we can provide you with a London 0203 number.

Do you use a call center outside of the UK?

No. We do not use any call centers outside of the UK. All of our call handlers are part of our UK based team.

For any help and advice on making sure your business telephone calls are always answered quickly and professionally, please contact us at info@clevercompanyformations.co.uk.